The API is an interface for managing any software from the outside. This management is carried out with the help of collections of procedures and functions. An API integration serves as the connection between two platforms, letting them exchange data without any user intervention.
The Deskie API allows you to remotely: retrieve, update, create and delete data from your account. Here are some of the actions you are able to perform by using our API:
- connecting your own request form;
- getting a list of cases;
- changing parameters of the cases;
- getting a list of users;
- blocking users;
- creating and editing groups;
- deactivating and deleting agents.
By default, the search option is used in many methods. Let's say you need to find a user with the following email address:
[email protected]. The search result will include not only this address but also the ones (
[email protected],
[email protected]) you may not need. To search for an exact string, and not inclusion, use the symbol
^. Examples:
^string^ is searching for an exact string;
^string is searching for the strings that start with the entered value;
string^ is searching for the strings that end with the entered value.
We do constantly add new API methods to cover all your needs in terms of integration with Deskie. In case we do not have a ready-to-use API method you are looking for,
please contact us. The most demanded methods will be implemented first.
We recommend getting acquainted with
some of the samples of API in PHP.