Previously, you only had to specify a regular password to log in to the administrator and agent accounts. You can also set an
IP address restriction for logging in to agent accounts, but not all companies have a corporate VPN with a fixed IP address to make this setting as useful as possible.
However, attackers are not dormant, and there are numerous ways to obtain passwords, including brute force attempts, phishing, and installing tracking programs on an agent's device.
Now, every administrator and agent can set up two-factor authentication to additionally secure the company's data and your customers' information.
Two-factor authentication is configured in the administrator and agent profile settings.