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Custom rating request
Some customers asked how to customize satisfaction rating request in Deskie. We prepared detailed instructions on how to set up the right logic for chats and email cases.
It has always been possible to set up custom satisfaction rating request for agents' performance evaluation in Deskie. By using rules and webhooks, you can send customers smiles or numbers in the message body, or provide a link to your own form. These ratings can then be added to Deskie to be included in reports.
However, when we were asked how to implement this kind of logic, it was difficult to provide assistance through support correspondence: the instructions are lengthy and full of nuances.
As a result, we prepared detailed articles: separate ones for setting up custom rating requests in chats (synchronous communication channels) and in emails, as well as descriptions of some additional features. The last article might be useful even if you use the standard employee performance evaluation functionality but want to fine-tune certain aspects.
Setup instruction:
Custom rating request for chats
Custom rating request for email cases
Custom rating request — additional features
However, when we were asked how to implement this kind of logic, it was difficult to provide assistance through support correspondence: the instructions are lengthy and full of nuances.
As a result, we prepared detailed articles: separate ones for setting up custom rating requests in chats (synchronous communication channels) and in emails, as well as descriptions of some additional features. The last article might be useful even if you use the standard employee performance evaluation functionality but want to fine-tune certain aspects.
Setup instruction:
Custom rating request for chats
Custom rating request for email cases
Custom rating request — additional features
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