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Integrations with AI Services: the first stage
Added the first AI integration in Deskie. While you are implementing AI in your support departments, our team will continue to develop this area.
The first service available is OpenAI: once the integration is connected, you will be able to automate the filling of data fields and send your queries to it. Read more
AI features
In the context of support work, artificial intelligence will soon enable:
Sounds great, right? But keep in mind that AI’s effectiveness heavily depends on the quality of the data it’s trained on. Artificial intelligence cannot fully replace a skilled support agent, especially in complex situations that require deep contextual understanding. Plus, customers still prefer interacting with real people: a recent Surveymonkey study showed that only 10% of respondents were satisfied with chatbots as support agents.
As we introduce AI into Deskie, our priority remains the human element – empowering your team to work more efficiently while delivering top-notch service to your customers.
- automate routine tasks such as sending macro responses and routing cases;
- reduce initial response times and provide 24/7 support without increasing operational costs by using virtual assistants – AI doesn’t take breaks, lunch, or vacations;
- lighten the load on your agents by speeding up information retrieval, generating response suggestions based on historical data, rephrasing agent replies to sound friendlier or more professional, checking spelling and grammar, and translating messages into other languages.
Sounds great, right? But keep in mind that AI’s effectiveness heavily depends on the quality of the data it’s trained on. Artificial intelligence cannot fully replace a skilled support agent, especially in complex situations that require deep contextual understanding. Plus, customers still prefer interacting with real people: a recent Surveymonkey study showed that only 10% of respondents were satisfied with chatbots as support agents.
As we introduce AI into Deskie, our priority remains the human element – empowering your team to work more efficiently while delivering top-notch service to your customers.
Available integrations:
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