No active session: a
red icon shows up. Hovering over it displays the message: "No active session in the web version of the service". The icon isn’t clickable.
Active session: a
green icon appears. Hovering reveals detailed session info, and clicking the icon opens a confirmation window to end the session.
Clicking the green icon of an active session opens a warning modal window. After confirming:
- the current session ends;
- the agent or administrator is logged out of their account;
- they will need to log in again to continue working.