✅ Multichannel Support on all plans.

✅ All channels available on any plan.

✅ No channel limits.

✅ Custom channel connection is available on all plans.

❌ Starter plan supports only a single channel type.

❌ No telephony, messengers, social channels on the Starter plan.

❌ Channel limits depend on your plan and license count.

❌ Custom channel connection is available on the Professional plan or above.

✅ All functionality is available regardless of the selected plan.

✅ The rule structure allows adding up to 5 blocks (ALL /ANY) with AND/OR operators between them.

✅ Rules for existing cases run every 30 minutes.

✅ ❌ Rules for existing cases can run a certain time after a specific event but don’t allow setting an exact trigger time.

✅ Limits depend on the number of active agents and the plan — min 50.

❌ Automation capabilities depend on your pricing plan.

❌ Rule structure allows you to add multiple blocks with AND operators between them and OR operators within a block.

❌ Delayed rules on Professional and higher plans.

✅ Delayed rules allow you to set an exact time interval after which the rule should run.

❌ Modest fixed limits for plans: Starter – 10 rules, Professional – 20 rules.

✅ Agent access can be configured flexibly, regardless of the chosen plan.

✅ Admins who only handle setup without tickets access are free.

✅ You can add a Light Agent (€10 each) without reply permissions.

❌ Creating custom roles is available only on Enterprise.

❌ You must pay for admin accounts even if they don’t need access to tickets.

✅ Unlimited conversation guests.

✅ Ability to edit all case properties

✅ Light agent has their own account and can see all allowed access

✅ Ability to add private notes

✅ Ability to mention all agents

✅ Ability to forward tickets

✅ Ability to export correspondence, cases/users lists

❌ No permission to create cases/users from the agent account

✅ Ability to edit users properties

✅ Ability to create and edit companies

✅ Ability to edit knowledge base

✅ Ability to set individual access

❌ No ability to edit case properties

❌ The guest must be invited separately to each case

✅ Ability to add сomments

❌ Ability to mention only participants

❌ No ability to forward tickets

❌ No permission to export data

❌ No permission to create cases/users from the agent account

❌ No permission to edit users properties

❌ No permission to create and edit companies

❌ No permission to edit knowledge base

❌ No ability to set individual access

✅ Ability to create custom statuses independently of pricing plan.

✅ Ability to restrict agent access to sync/async channels regardless of plan.

✅ Ability to pause new conversation assignments from rules.

✅ Ability to limit daily time spent in statuses.

❌ There is no option to change agent status based on shift.

❌ No ability to create custom agent statuses.

❌ No channel-specific restrictions based on statuses.

✅ Ability to pause new conversation assignments from rules.

❌ There is no option to set up time limits for statuses.

✅ Automatic agent status change based on shift.

✅ Available on all plans.

✅ It's possible to redistribute unassigned cases every 2 minutes.

❌ Available only on the Professional plan or above.

✅ Automatic reassignment of unassigned tickets.

✅ Help center customization is available on all pricing plans.

❌ One knowledge base per account.

✅ Three-level knowledge base structure.

✅ Ideas Channel in the Help Center.

✅ Custom domain available on all plans.

✅ Multi-language content is available on all plans.

✅ Help center customization is available on all pricing plans.

✅ Multiple knowledge bases for Professional plan or above.

❌ Category nesting levels depend on pricing plans.

❌ Ideas channel is not available.

❌ Custom domain available on the Professional plan or above.

❌ Multi-language content is available only on the Enterprise plan.

✅ Separate schedules for groups or individual agents on all plans.

❌ Cannot set separate time zones for each schedule.

❌ The ability to create separate schedules is available only on Professional+.

✅ Every business hours schedule can have its own time zone.

✅ All features available on all plans.

✅ AI is available via integration. Deskie does not charge for it — you pay directly to the AI service provider.

❌ Training the assistant requires developer involvement.

❌ Some features require an add-on.

❌ Native AI features (mostly add-ons). Copilot: 10 free replies per seat/month on Starter and Professional (unlimited +$20/seat/month).

✅ No need to involve developers. Learns automatically.

✅ 14-day free trial period

✅ Automatic recalculation of the paid period

✅ Pay-as-you-go service — no cancellation fees

✅ All features included in all pricing plans

✅ Remove agents any time without losing money

✅ Unlimited Light agents — €10 each

❌ No refund for early cancellation

✅ 14-day free trial period

❌ No recalculation of the paid period

✅ Anytime cancellation — no cancellation fees

❌ Not all features are available on all plans

❌ No cost recalculation when removing agents mid-month

✅ Free guests are available on all plans

❌ No refund for early cancellation