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Emoji panel update
We updated the emoji library, added new features, and optimized the panel’s performance — making it easier for agents to use and enhancing client communication to be more friendly.
Key changes
- +491 new emojis (with a total of 1773 available);
- added search functionality in both Russian and English;
- the editor now displays the emojis themselves instead of their codes;
- emojis are now available in macros and rule actions;
- the recently used list has been extended to 18
We describe the detailed interaction logic with the emoji panel in the knowledge base here.
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