DESKIE
DESKIE
Variables lists
Updated the variable lists in the pop-ups that appear when you click the "variables" link — in macro and rule actions, agent signature settings, and email notification settings.
Updated and improved the variable lists:
  • removed outdated variables and duplicates;
  • added new variables;
  • included custom fields in all lists;
  • added separators for different field types: case fields, user fields, and company fields;
  • the pop-up now has a fixed size with scrolling.
The full list of available variables is here.