Automation rules are now more flexible: you can add up to five condition blocks and connect them with AND/OR logical operators. For example, within a single rule, you could set up reminders to customers that you're waiting for their reply, sent at different intervals:

The new condition logic lets a single rule check multiple logical scenarios, which makes things easier for accounts with a lot of automations and helps you avoid hitting the limit.

You can find more details on how this works in our knowledge base here.

In the "Send message to chat" and "Send email to user" actions, tap + to add up to five auto-response text variations. When the rule triggers, the system randomly picks one.

This keeps automated responses varied and natural — so more users will actually read them closely instead of skipping past important instructions :)